Customer Agrees: Customer hereby agrees to and acknowledges the following terms: Frank’s Nursery and Crafts guarantees that all orders are carefully packaged in a manner that optimizes the safe delivery of the plant products to your location. Most shipments are made via FedEx. FRANK’S NURSERY AND CRAFTS IS NOT LIABLE FOR DAMAGE THAT YOUR PLANTS OR CONTAINERS MAY SUSTAIN WHILE IN TRANSIT, PACKAGES LOST IN TRANSIT, OR STOLEN FROM THEIR DESTINATION. If your product arrives damaged, please contact customer service by clicking this link: firstname.lastname@example.org within 48 hours of receipt and a review of your claim will be started. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship replacements for damaged product after the carrier has approved the damage claim. If we are currently out of stock of that item, we may offer a substitute, or you may wait until the next shipping season for your area.
Lawful Basis for Data Collection: Customer recognizes to complete a sales transaction, arrange for delivery of purchased products, improve customer experience, and suggest needed additional products, Frank’s Nursery and Crafts must, and has a right to, obtain and maintain a customer’s personal information related to these functions. Frank’s Nursery and Crafts will not obtain information that is not directly related to these transactions.
Customer Data: Customer retains the right to remove consent for the use of their data and to request the removal of any and all customer data from our systems. If a customer does not provide consent either by a continued relationship or after renewed consent is requested, customer data will be removed from Frank’s Nursery and Crafts’ system after a period of thirty-eight months.
Condition of Sale: After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately. Customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised unless other arrangements are made with the carrier by the customer.
Wrong Item: We are careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant. We will not refund the purchase price of the plant, but we will replace the plant at our expense. Customer acknowledges that they understand the plant type they are purchasing as posted on each product page at www.franksnurseryandcrafts.com. Frank’s Nursery and Crafts will not replace or refund any items where the customer purchased the wrong plant type. In the unlikely event that your order arrives missing an item please contact customer service by clicking this link: email@example.com within 48 hours of receipt. We require a picture of the items received; including the packing slip and we will reship. We don’t offer refunds, but if the missing item is out of stock customer may substitute an item of comparable value.
Canceling An Order: Requests for cancellation must be made by calling 877-533-4456 during normal business hours. Orders cancelled prior to shipment will be charged the greater of a $10.00 cancellation fee or 10% of the purchase price. Large orders and/or freight shipped orders may incur a higher cancellation fee. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process.
Returns: All sales are final. In the event a shipment is refused, we may, at our sole and absolute discretion, accept the returned merchandise, provided, that the same is like-new and saleable. Frank’s Nursery and Crafts will not refund shipping on returned items and will not pay for shipping on a returned item. In the event we accept returned merchandise, we will assess a restocking fee equal to 40% of the purchase price of the order. Frank’s shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, at our sole and absolute discretion, like-new or saleable. Plants are perishable, and therefore no returns will be accepted past two weeks from delivery date or on material that has been planted.
Dormant Plant Material: We may send out viable dormant plant materials early in the spring or late in the fall seasons. The plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials or the plant may not have any leaves at all. All of this is very normal for a plant either moving into dormancy or if the plant is dormant. Frank’s Nursery and Crafts will not accept a warranty or loss claim of a plant as a death loss until the customer plants them and the allowable time (up to 60 days) has been given for the plant to exit dormancy in the plant’s normal cycle.
EXCEPT AS SET FORTH ABOVE, NURSERY AND CRAFTS MARKETING OPERATING COMPANY, AKA FRANK’S NURSERY AND CRAFTS, DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM FRANK’S NURSERY AND CRAFTS, AND WE SPECIFICALLY DISCLAIM ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. NURSERY AND CRAFTS MARKETING OPERATING COMPANY, LLC SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.
All prices are subject to change without notice.