Damaged In Transit: We guarantee that every plant we ship is of the finest quality and that your order will be carefully handled and shipped to ensure that you receive a healthy product. If your product arrives damaged, please contact customer service at Frank’s Nursery and Crafts and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 48 hours after receipt of the damaged product.
Healthy Plants: As with all living plants, containerized or bare root, death loss is possible. It is virtually impossible to achieve a 100% survival rate. If you have properly cared for (as posted on our site) your newly purchased plants and you experience a loss during the first two years, please send an email to firstname.lastname@example.org detailing your loss. Frank’s Nursery and Crafts will replace any plant that dies during the first two years upon payment of the normal shipping and handling rates as posted on our website. We will only replace individual plants one time. We do not refund money, but we will gladly replace the plant(s) per our guarantee if all warranty conditions are met. We must receive all warranty claims within two years from the date of delivery of your plants to the address specified on the order. Claims received after two years of delivery will not be honored. Product replacement will only be sent to the original shipping address. Claims will not be accepted if the shipping address is different than the original shipping address. If we are currently out of the plant, we will gladly offer a substitute, or you may wait until the next shipping season for your area. You will be responsible for payment as set forth above. Our guarantee does not cover plants planted in fill, scraped ground, or ground unsuitable for those species as outlined in the informational material contained on this website. Any destruction of plants resulting from pets, livestock, drought, insecticides or herbicides, fires or floods are not covered by this guarantee. Our guarantee does not cover plants that are planted in a Zone(s) not recommended for the plant. Zones are posted on each product page. In the event of multiple claims or excessive losses, we may require a soil test to determine soil compatibility problems.
EXCEPT AS SET FORTH ABOVE, NURSERY AND CRAFTS MARKETING OPERATING COMPANY, LLC, AKA FRANK’S NURSERY AND CRAFTS, DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM FRANK’S NURSERY AND CRAFTS, AND WE SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. NURSERY AND CRAFTS MARKETING OPERATING COMPANY, LLC SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.